Return Policy
Return Policy (AI Prebuilt Computers & Business Solutions)
All AI prebuilt computers and business solutions carry a 30-day return window starting on the date of delivery. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
AI prebuilt computers and business solutions are not subject to any restocking fee; however, the original shipping cost on the order will not be refunded. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Policy (AI Custom Computers)
All AI custom computers carry a 30-day return window starting on the date of delivery. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
AI custom computers are subject to a restocking fee (see table below) and the original shipping cost on the order will not be refunded. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Policy (AI Extras)
All AI extras (apparel, accessories, etc.) carry a 30-day return window starting on the date of delivery. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
AI extras are not subject to any restocking fee; however, the original shipping cost on the order will not be refunded. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Restocking Fee Policy
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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Hear It From Our Customers
AI V3 ELITE AMD | Ryzen 7 9800X3D | RX 9070 XT 16GB
"Great packaging, cable management is perfect and gaming on this pc is amazing. Great customer service too."
AI V3 Quasar | Ryzen 7 9800X3D | RTX 5090 32GB
"Absolutely exceptional quality. Fantastic customer service, fantastic build quality, high-end parts used. Fantastic pricing."
AI V3 ELITE AMD | Ryzen 7 9800X3D | RX 9070 XT 16GB
"AI won my business. I requested extra NVMe storage, no OS, etc. They did it and more. From beginning to end, amazing."
AI V3 Quasar | Ryzen 7 9800X3D | RTX 5090 32GB
"I ordered before the 5090 price spike and AI didn't do anything shady to cancel my order. They still fulfilled at the original price."
AI V3 Quasar | Ryzen 7 9800X3D | RTX 5090 32GB
"I've never had anything like this in my entire life.. It took me forever to save for this. I went to the right place. It's powerful! And it got to me 2 days early!! The customer support... is so fast. Like I sent an email and got a call within 30 seconds, fast. From my man "the quickness""
Ultimate Budget Gaming PC
"I had been shopping for a pc all year, if not longer, and AI was on the shortlist most of the time. There is probably more that needs praise, but what really stood out for me during my process was their customer service. My last pc was an 11+ year old boxed dell and i couldnt even begin to guess how many questions i asked. from the CL of their ram to what mobos they were currently using (months before i bought) to the cost of various ram/gpu/cpu substitutions for models I never bought. There were a few other names i considered. i was reading reddit posts and reviews for months before i decided to buy, but though I threw questions at several companies, AI was in multiple ways easily the best at responding. There were points where my debate was more whether i was buying on amazon or their website as much as what i was getting. ultimately, despite being indecisive and prone to not want to spend money, the customer service has been so good that if/when my next pc search ever starts, it will likely start with them. from months ago a chat where i was helped i think well after their business hours ended to now asking questions about things in my machine after it arrived... I dont like spending money. I am indecisive. Yet I am an oddly satisfied customer. My remaining doubts are more of the realm of whether i should have gone for the 9800x3d / 9070xt builts that initially caught my eye."
AI V3 ELITE AMD | Ryzen 7 9800X3D | RX 9070 XT 16GB
"Great packaging, cable management is perfect and gaming on this pc is amazing. Great customer service too."
AI V3 Quasar | Ryzen 7 9800X3D | RTX 5090 32GB
"Absolutely exceptional quality. Fantastic customer service, fantastic build quality, high-end parts used. Fantastic pricing."
AI V3 ELITE AMD | Ryzen 7 9800X3D | RX 9070 XT 16GB
"AI won my business. I requested extra NVMe storage, no OS, etc. They did it and more. From beginning to end, amazing."
AI V3 Quasar | Ryzen 7 9800X3D | RTX 5090 32GB
"I ordered before the 5090 price spike and AI didn't do anything shady to cancel my order. They still fulfilled at the original price."
AI V3 Quasar | Ryzen 7 9800X3D | RTX 5090 32GB
"I've never had anything like this in my entire life.. It took me forever to save for this. I went to the right place. It's powerful! And it got to me 2 days early!! The customer support... is so fast. Like I sent an email and got a call within 30 seconds, fast. From my man "the quickness""
Ultimate Budget Gaming PC
"I had been shopping for a pc all year, if not longer, and AI was on the shortlist most of the time. There is probably more that needs praise, but what really stood out for me during my process was their customer service. My last pc was an 11+ year old boxed dell and i couldnt even begin to guess how many questions i asked. from the CL of their ram to what mobos they were currently using (months before i bought) to the cost of various ram/gpu/cpu substitutions for models I never bought. There were a few other names i considered. i was reading reddit posts and reviews for months before i decided to buy, but though I threw questions at several companies, AI was in multiple ways easily the best at responding. There were points where my debate was more whether i was buying on amazon or their website as much as what i was getting. ultimately, despite being indecisive and prone to not want to spend money, the customer service has been so good that if/when my next pc search ever starts, it will likely start with them. from months ago a chat where i was helped i think well after their business hours ended to now asking questions about things in my machine after it arrived... I dont like spending money. I am indecisive. Yet I am an oddly satisfied customer. My remaining doubts are more of the realm of whether i should have gone for the 9800x3d / 9070xt builts that initially caught my eye."