Our Warranty
The short of it:
- All AI computers come with a 2-year parts warranty.
- All AI computers come with a lifetime service and lifetime labor warranty.
General Warranty
Andromeda Insights will provide a limited warranty for the main physical computer (CPU, CPU Cooler, Motherboard, RAM, Graphics Card, Storage Devices, Power Supply), excluding software, data, documentation, free items, minor accessories, and similar items. The computer will be free from defects due to workmanship and materials for a timeframe of two years after the date of delivery. During the duration of warranty, Andromeda Insights will repair, replace, refund, or take appropriate steps as determined by Andromeda Insights in its sole discretion. If the parts warranty has expired the customer will be responsible for the replacement cost. This warranty does not cover programs, software applications, including without limitation, any operating systems and third-party software. This general warranty does not apply to any documentation, free items, or minor accessories that were included with the computer. Andromeda Insight's at its sole discretion may choose to repair, replace, or refund a computer that manifests a defect in materials or workmanship after the expiration of the warranty.
This warranty does not cover damage or defects that are due to normal wear and tear, accident, abuse, misuse, problems with electrical power, usage that is not in accordance with the computer’s instructions, failure to follow the computer instructions, or failure to perform preventive maintenance. The warranty will be rendered void if the serial number is missing, damaged, or altered. If unauthorized repairs or upgrades to the computer after it is delivered the warranty period shall immediately end.
During this time and any time thereafter service and labor will never be charged for the lifetime of the system for warranty purposes.
Andromeda Insights is not liable for data loss and highly encourages all data is backed up regularly to ensure minimal loss of data in the event of hardware failure. Data/memory loss may occur during repair.
Prior to shipping us your computer, please remember to remove any confidential, proprietary, or personal information from the system.
Andromeda Insights is not responsible for restoring or reinstalling any programs on the system at the time of service. Andromeda Insights will configure the system as it was manufactured if required during warranty.
Shipping Warranty
Andromeda Insights will cover all shipping costs related to warranty during the first 30 days if it is determined in Andromeda Insights sole discretion that there was a defect due to workmanship or materials.
After 30 days, Andromeda Insights will pay for return shipping to the customer. The customer is responsible for shipping the computer to Andromeda Insights for warranty service.
After 2 years the customer is responsible for all shipping costs for warranty service.
Warranty question? Please reach out to us! We're happy to answer any questions.
- To check the current warranty status of your computer please reach out to us and provide your order number or serial number.
Hear It From Our Customers
AI V3 ELITE AMD | Ryzen 7 9800X3D | RX 9070 XT 16GB
"Great packaging, cable management is perfect and gaming on this pc is amazing. Great customer service too."
AI V3 Quasar | Ryzen 7 9800X3D | RTX 5090 32GB
"Absolutely exceptional quality. Fantastic customer service, fantastic build quality, high-end parts used. Fantastic pricing."
AI V3 ELITE AMD | Ryzen 7 9800X3D | RX 9070 XT 16GB
"AI won my business. I requested extra NVMe storage, no OS, etc. They did it and more. From beginning to end, amazing."
AI V3 Quasar | Ryzen 7 9800X3D | RTX 5090 32GB
"I ordered before the 5090 price spike and AI didn't do anything shady to cancel my order. They still fulfilled at the original price."
AI V3 Quasar | Ryzen 7 9800X3D | RTX 5090 32GB
"I've never had anything like this in my entire life.. It took me forever to save for this. I went to the right place. It's powerful! And it got to me 2 days early!! The customer support... is so fast. Like I sent an email and got a call within 30 seconds, fast. From my man "the quickness""
Ultimate Budget Gaming PC
"I had been shopping for a pc all year, if not longer, and AI was on the shortlist most of the time. There is probably more that needs praise, but what really stood out for me during my process was their customer service. My last pc was an 11+ year old boxed dell and i couldnt even begin to guess how many questions i asked. from the CL of their ram to what mobos they were currently using (months before i bought) to the cost of various ram/gpu/cpu substitutions for models I never bought. There were a few other names i considered. i was reading reddit posts and reviews for months before i decided to buy, but though I threw questions at several companies, AI was in multiple ways easily the best at responding. There were points where my debate was more whether i was buying on amazon or their website as much as what i was getting. ultimately, despite being indecisive and prone to not want to spend money, the customer service has been so good that if/when my next pc search ever starts, it will likely start with them. from months ago a chat where i was helped i think well after their business hours ended to now asking questions about things in my machine after it arrived... I dont like spending money. I am indecisive. Yet I am an oddly satisfied customer. My remaining doubts are more of the realm of whether i should have gone for the 9800x3d / 9070xt builts that initially caught my eye."
AI V3 ELITE AMD | Ryzen 7 9800X3D | RX 9070 XT 16GB
"Great packaging, cable management is perfect and gaming on this pc is amazing. Great customer service too."
AI V3 Quasar | Ryzen 7 9800X3D | RTX 5090 32GB
"Absolutely exceptional quality. Fantastic customer service, fantastic build quality, high-end parts used. Fantastic pricing."
AI V3 ELITE AMD | Ryzen 7 9800X3D | RX 9070 XT 16GB
"AI won my business. I requested extra NVMe storage, no OS, etc. They did it and more. From beginning to end, amazing."
AI V3 Quasar | Ryzen 7 9800X3D | RTX 5090 32GB
"I ordered before the 5090 price spike and AI didn't do anything shady to cancel my order. They still fulfilled at the original price."
AI V3 Quasar | Ryzen 7 9800X3D | RTX 5090 32GB
"I've never had anything like this in my entire life.. It took me forever to save for this. I went to the right place. It's powerful! And it got to me 2 days early!! The customer support... is so fast. Like I sent an email and got a call within 30 seconds, fast. From my man "the quickness""
Ultimate Budget Gaming PC
"I had been shopping for a pc all year, if not longer, and AI was on the shortlist most of the time. There is probably more that needs praise, but what really stood out for me during my process was their customer service. My last pc was an 11+ year old boxed dell and i couldnt even begin to guess how many questions i asked. from the CL of their ram to what mobos they were currently using (months before i bought) to the cost of various ram/gpu/cpu substitutions for models I never bought. There were a few other names i considered. i was reading reddit posts and reviews for months before i decided to buy, but though I threw questions at several companies, AI was in multiple ways easily the best at responding. There were points where my debate was more whether i was buying on amazon or their website as much as what i was getting. ultimately, despite being indecisive and prone to not want to spend money, the customer service has been so good that if/when my next pc search ever starts, it will likely start with them. from months ago a chat where i was helped i think well after their business hours ended to now asking questions about things in my machine after it arrived... I dont like spending money. I am indecisive. Yet I am an oddly satisfied customer. My remaining doubts are more of the realm of whether i should have gone for the 9800x3d / 9070xt builts that initially caught my eye."