We're here to help you out.

We are a system integrator specializing in delivering premium gaming PCs to elevate your gaming experience. Using our industry expertise, we offer custom gaming PCs, prebuilt gaming PCs, and accessories to same amazing PC community that we came from!

Andromeda Insights started mid-2021, and we are proud to gain the current traction that we have here in 2026! We appreciate all of our supporters thus far, and can't wait to continually improve our offerings as time goes on. :).

We current collect sales tax in a few states (such as Texas for instance). To determine whether we are obligated to collect sales tax for your order, please add an item to your checkout screen and insert your shipping address.

Hours:

Monday - Friday: 9:00AM - 5:00PM PST

Weekends: Best Effort - We strive to respond as quickly as possible to any inquiries, so our response times may vary!

We may offer telephone support for remote troubleshooting to resolve technical issues on your system, but our phone support is not available for order / sales related inquiries. Please reach out via our Contact Us form and we'll be happy to assist :).

Yes! Each prebuilt system comes with Windows 11 Home preinstalled and activated, so your computer is ready to use right out of the box.

If you'd like a different software, please send us a message here.

Each prebuilt PC includes an accessory bag with a power cable, SATA cable, and WiFi/Bluetooth antennas. To set up, you'll only need the power cable and, if connecting via WiFi, the WiFi antennas.

All systems come with QC documentation covering what parts of the system our technicians validated during your system's time on the production floor.

Our inventory changes very often! We don't add exact models to the listing to avoid problems like micromanagement of PC listing descriptions. However, we always use components from reputable brands.

For those needing complete transparency, please feel free to fill out our contact form to ask more about what we are currently using for a certain system! Our support folks will be more than happy to share what we have on hand (parts will vary based on availability).

We are no longer accepting post-order component changes or upgrades. To better support our manufacturing process and prevent incorrect parts from being used during assembly, we kindly ask that you cancel your existing order and place a new one with the desired configuration.

To cancel, please reach out to our team via the Contact Form below with your order number (starts with #71XXXXX). Once cancelled, you're welcome to place a new order with the updated specs right away.

We understand this may be an inconvenience and we truly appreciate your understanding — this policy helps us ensure every build is assembled correctly the first time.

In the event of an order cancellation, please see the following reasons below:

1. The billing address provided doesn't match the one associated with your credit card. Please verify that the addresses match and try placing the order again.

2. The billing address may not match the country in which the order was placed. If you're using a VPN, please disable it and attempt the order again.

3. The shipping address matches that of a freight forwarding company, and Andromeda Insights does not ship to such addresses. Update your shipping address and try placing the order again.

If you believe this cancellation was made in error, you may place a new order using a different payment method. We apologize for any inconvenience and appreciate your understanding as we take these serious precautions to better protect our customers.

If the price on your system happens to increase when attempting to place another order, please send us a message and we will absolutely honor the original price you paid.

For any additional questions, please send us a message via the Contact Us form below!

Our process is to authorize your payment when you place the order, then proceed with completing the final charge after a few business days. This is a standard practice for us, so there's no need for concern—your order is being processed as expected!

Depending on your financial institution the pending charge may disappear. However, if we have any trouble processing your payment at the time of shipment, we'll let you know.

For any additional questions, please send us a message via the Contact Us form below!

Our standard process is approximately 7 business days to build, followed by 1–3 business days of QC testing (depending on the complexity of your build), then it ships. We offer two ways to speed things up:

1. Express Shipping
Available right at checkout — select Express Shipping to get faster transit once your system is ready to ship.

2. Expedited Build Profile
Available through our Custom PC Builder. This prioritizes your build in our queue so your system is assembled and through QC sooner.

Combine both for the fastest possible delivery — an expedited build means your system is finalized earlier, and express shipping gets it to your door sooner once it leaves our facility.

These statuses simply mean your order is still in the build queue — we haven't started on your system yet, or it's in progress but not yet complete.

On our end, a tracking number is only generated once your system has finished production and is physically ready to ship. Until that point, your order status won't update — so "Confirmed" or "Waiting for Details" is completely normal and just means we're still working through the queue to get to yours.

If you have questions about where your order stands, feel free to reach out via the contact form below with your order number and we'll give you the latest update.

All of our systems are covered under a 30-day guarantee price match. If the system that you ordered is offered at a lowered price, you have a 30 day window from the time of delivery to request a refund for the difference.

* This is eligible during any and all sale periods.

To do so, please message us via the Contact Us form below!

All AI prebuilt computers and business solutions include a 30-day return window, starting from the date of delivery.

For systems returned due to non-damage-related reasons (such as preference changes or order cancellations), the system must be returned in its original, undamaged condition and with the original packaging. Once we receive and inspect the return, we'll issue a refund for the cost of the system.

Please note that shipping costs are non-refundable, as they were used to fulfill your order.

Please read our return policy in greater detail here:
https://andromedainsights.com/pages/return-policy

The most up-to-date lead time will always be displayed in the checkout screen. To view the lead time, you only need to insert your shipping address, no payment method information required.

NOTE:
During the holiday season (Black Friday -> Christmas), our build time may be extended / longer than normal to account for the higher volume.

Ground shipping may take between 1-6 business days based on your proximity to our warehouse. We currently ship all systems from Oregon!

Currently, we fulfill orders within the 50 United States. Due to significantly higher shipping costs, import duties, and warranty implications, we do not ship to other countries at this time.

Please note that we do not ship to PO boxes. If a PO box is inputted as a shipping address, we may reach out and ask for an alternative address to be used in order to facilitate your order's delivery.

For those based outside of the US, our best recommendation would be to utilize a US-based freight forwarder to send our systems to you! Please note that warranty support may be limited due to domestic limitations.

We build every system to order — nothing is pre-assembled and sitting on a shelf. This means your PC is built specifically for you, with fresh components, full testing, and individual quality control.

The lead time you see at checkout reflects how many orders are ahead of yours in our build queue — not how long it takes to actually build your system. Think of it like a cafeteria line, where you might wait a while before you reach the front, but once you're there, things move quickly. The wait is simply a reflection of how many orders are ahead of yours; each day we work through a portion of the queue, and yours gets closer to the front with every passing day.

Want to skip the line? Check out our Expedited Build Profile for faster turnaround options.

Lastly — thank you for supporting a small business like ours. Your purchase directly helps us continue offering our staff full-time hours. It may not sound like much, but we are truly grateful to be "busy" with work at the end of the day. We have nothing but gratitude for our customers, and we appreciate your patience while we build your system.

Andromeda Insights offers a 2-year hardware warranty, a lifetime labor warranty, and a lifetime service warranty on all systems purchased. For additional details, please review our AI Guarantee.

Our lifetime labor and service warranty covers any labor required for repairs or upgrades that we perform on your system. You're welcome to send in your PC anytime for support, and you'll only be responsible for any transit and non-covered parts if repairs or replacements are needed.

Systems sold on other platforms all come with our AI Guarantee! Just make sure that the listing is sold and shipped by Andromeda Insights or through the first party seller themselves (Amazon, Newegg, Best Buy, Jawa, etc).

For any warranty inquiries, please use our contact form to get the quickest assistance!

There's no formal warranty registration required — your warranty automatically begins on the day your system is delivered.

If you need to initiate a warranty claim, please use the Contact Form below. To locate your account and system, we'll just need your order number (found in your original order confirmation email — starts with #71XXXXX for Shopify orders, or the respective marketplace order format for Best Buy, Newegg, or Amazon orders).

When a component needs to be replaced under warranty, we offer two options:

Standard Warranty Replacement (SWR) — You send us the defective component first. Once we receive and verify the issue, we ship out the replacement. This is the typical warranty process for most claims.

Advanced Warranty Replacement (AWR) — We ship the replacement part to you before you return the defective one, minimizing your downtime. Because PC components can be high in value, AWR requires a temporary collateral hold equal to the replacement part's value. The hold is released once we receive the original part back. This is an industry-standard practice across PC hardware manufacturers and builders.

To initiate either type of warranty replacement, please use the contact form below with your order number and a description of the issue. Our team will walk you through the next steps!

Yes — you're welcome to upgrade your system! Adding components like more RAM, additional storage, or a new GPU won't void your warranty.

That said, if you ever need to send your system back to us for an in-warranty repair, we require it to be returned with all of the original components that were included in your original configuration. We reserve the right to decline service on systems that are returned with missing, swapped, or aftermarket parts in place of what was originally sold to you.

When in doubt, hold onto your original parts — they're your safety net if anything ever needs to come back to us.

Once you locate the antenna(s) from the accessories package, they will attach to the rear of the PC on the brass connectors.

Please refer to your handwritten QC documentation. Our technicians circle the RGB software installed on your system