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We are a system integrator specializing in delivering premium gaming PCs to elevate your gaming experience. Using our industry expertise, we offer custom gaming PCs, prebuilt gaming PCs, and accessories to same amazing PC community that we came from!

Andromeda Insights started mid-2021, and we are proud to gain the current traction that we have here in 2025! We appreciate all of our supporters thus far, and can't wait to continually improve our offerings as time goes on. :).

We current collect sales tax in a few states (such as Texas for instance). To determine whether we are obligated to collect sales tax for your order, please add an item to your checkout screen and insert your shipping address.

Hours:

Monday - Friday: 9:00AM - 5:00PM PST

Weekends: Best Effort - We strive to respond as quickly as possible to any inquiries, so our response times may vary!

We may offer telephone support for remote troubleshooting to resolve technical issues on your system, but our phone support is not available for order / sales related inquiries. Please reach out via our Contact Us form and we'll be happy to assist :).

Yes! Each prebuilt system comes with Windows 11 Home preinstalled and activated, so your computer is ready to use right out of the box.

If you'd like a different software, please send us a message here.

Each prebuilt PC includes an accessory bag with a power cable, SATA cable, and WiFi/Bluetooth antennas. To set up, you'll only need the power cable and, if connecting via WiFi, the WiFi antennas.

All systems come with QC documentation covering what parts of the system our technicians validated during your system's time on the production floor.

Our inventory changes very often! We don't add exact models to the listing to avoid problems like micromanagement of PC listing descriptions. However, we always use components from reputable brands.

For those needing complete transparency, please feel free to fill out our contact form to ask more about what we are currently using for a certain system! Our support folks will be more than happy to share what we have on hand (parts will vary based on availability).

We're happy to accommodate order changes if they're requested shortly after the order is placed! However, once your build moves into the assembly phase and beyond, we may no longer be able to make adjustments. If you need to make a change, please reach out to our team via the Contact Form with your order number (starts with #71XXXXX) as soon as possible and we'll do our best to help!

Please send us an email only after receiving an email with your order's tracking number! We will be more than happy to send over the parts list once there's a shipping confirmation available for your purchase.

In the event of an order cancellation, please see the following reasons below:

1. The billing address provided doesn't match the one associated with your credit card. Please verify that the addresses match and try placing the order again.

2. The billing address may not match the country in which the order was placed. If you're using a VPN, please disable it and attempt the order again.

3. The shipping address matches that of a freight forwarding company, and Andromeda Insights does not ship to such addresses. Update your shipping address and try placing the order again.

If you believe this cancellation was made in error, you may place a new order using a different payment method. We apologize for any inconvenience and appreciate your understanding as we take these serious precautions to better protect our customers.

If the price on your system happens to increase when attempting to place another order, please send us a message and we will absolutely honor the original price you paid.

For any additional questions, please send us a message via the Contact Us form below!

Our process is to authorize your payment when you place the order, then proceed with completing the final charge after a few business days. This is a standard practice for us, so there's no need for concern—your order is being processed as expected!

Depending on your financial institution the pending charge may disappear. However, if we have any trouble processing your payment at the time of shipment, we'll let you know.

For any additional questions, please send us a message via the Contact Us form below!

We offer two different types of expedited fulfillment services:

1. Expedited Build Profile
- All systems are eligible for a 3 to 5 day build time for an additional $99.99. This is only available post-purchase, please send us a message with your order number (starts with #71XXXXX).

NOTE: Between October -> December, we may not offer this service for prebuilt systems due to our higher build volume for the holiday season.

2. Expedited Shipping Profile
- Most orders are eligible for an expedited shipping profile. We offer 1-3 business day expedited transit, with varying cost based on your area zip code.

Please send us a message via the contact us form below for more information!

All of our systems are covered under a 30-day guarantee price match. If the system that you ordered is offered at a lowered price, you have a 30 day window from the time of delivery to request a refund for the difference.

* This is eligible during any and all sale periods.

To do so, please message us via the Contact Us form below!

All AI prebuilt computers and business solutions include a 30-day return window, starting from the date of delivery.

For systems returned due to non-damage-related reasons (such as preference changes or order cancellations), the system must be returned in its original, undamaged condition and with the original packaging. Once we receive and inspect the return, we'll issue a refund for the cost of the system.

Please note that shipping costs are non-refundable, as they were used to fulfill your order.

Please read our return policy in greater detail here:
https://andromedainsights.com/pages/return-policy

The most up-to-date lead time will always be displayed in the checkout screen. To view the lead time, you only need to insert your shipping address, no payment method information required.

NOTE:
During the holiday season (Black Friday -> Christmas), our build time may be extended / longer than normal to account for the higher volume.

Ground shipping may take between 1-6 business days based on your proximity to our warehouse. We currently ship all systems from Oregon!

Currently, we fulfill orders within the 50 United States. Due to significantly higher shipping costs, import duties, and warranty implications, we do not ship to other countries at this time.

Please note that we do not ship to PO boxes. If a PO box is inputted as a shipping address, we may reach out and ask for an alternative address to be used in order to facilitate your order's delivery.

For those based outside of the US, our best recommendation would be to utilize a US-based freight forwarder to send our systems to you! Please note that warranty support may be limited due to domestic limitations.

Andromeda Insights offers a 2-year hardware warranty, a lifetime labor warranty, and a lifetime service warranty on all systems purchased. For additional details, please review our AI Guarantee.

Our lifetime labor and service warranty covers any labor required for repairs or upgrades that we perform on your system. You're welcome to send in your PC anytime for support, and you'll only be responsible for any transit and non-covered parts if repairs or replacements are needed.

Systems sold on other platforms all come with our AI Guarantee! Just make sure that the listing is sold and shipped by Andromeda Insights or through the first party seller themselves (Amazon, Newegg, Best Buy, Jawa, etc).

For any warranty inquiries, please use our contact form to get the quickest assistance!

There's no warranty registration required - any and all of our warranty policies will begin on the day that your system is delivered.

If you need to initiate a warranty claim, please use our Contact Form below to get in touch with us! We will only need your

Please reach out to us via the live chat button (on the bottom right of the screen), or through our contact form here!

Once you locate the antenna(s) from the accessories package, they will attach to the rear of the PC on the brass connectors.

Please refer to your handwritten QC documentation. Our technicians circle the RGB software installed on your system