RMA (Return Merchandise Authorization)

Before packaging, ensure your PC is properly prepared:

• Back up your data: Remove or securely backup any personal data. We recommend performing a factory reset if possible.
• Remove external devices: Disconnect all cables, peripherals, and any external components (monitors, keyboards, mice, USB devices).
• Clean the exterior: Wipe down the case to remove dust and debris.
• Take photos: Document the condition of your PC before packaging for your records.

⚠️ Important: Your RMA will be rejected if ANY Biohazard is present. This includes but is not limited to bugs, blood, random liquids, or other foreign substances. Please ensure your system is clean and free of any biohazards before shipping.

If you purchased a system return kit or sourced your own expanding foam packets, you will need to activate the packets in order to properly fill in the gaps underneath the hood of your system to protect the internal components during transit.

⚠️ Safety First: Please make sure to wear safety glasses, and perform all steps on a firm, flat surface.

Now for the instructions!

To activate and use the expanding foam packets, please follow these steps:

1. Set up the packet: Fully unfold the foam packet and lay it flat on a firm surface. Locate the activation zones at the bottom of the bag, commonly labeled as Component A and Component B.
2. Jumpstart the reaction: Firmly press the designated “Press Here” area on Component A until you feel or hear the internal seal release.
   Do not twist, squeeze, or aggressively manipulate the packet, as this may cause premature rupture and cause the foam to splatter over the internal components.
3. Combine the materials: Using steady pressure, alternate pressing between the A and B sections approximately 15–20 times to mix the contents. The packet will begin expanding shortly after activation, a "POP!" sound will be made as a result.
4. Position the foam packet: Immediately place the expanding packet inside the case, resting it above the graphics card with the activation areas oriented between the GPU and the power supply shroud.
   Close the tempered glass side panel to allow the foam to expand evenly within the enclosure.
   ⚠️ Important Safety Notes: During this step, the expanding foam will become very warm and release steam. Please do not attempt to "stuff" the expanding foam into the area below the GPU, as forcefully pressing the bag can cause it to implode and damage components inside of your system as a result as mentioned above.
5. Lastly: Let the system sit for at least 5 minutes with the glass side panel installed. If properly done, the expanding foam should have filled the area beneath the graphics card and wrapped around to the top of the card to provide a protective cushion all around.

Expansion precautions:

• The packet will become warm and may emit steam - this is completely normal
• Do not obstruct or touch the vented area of the bag
• Do not force the foam into tight gaps beneath the GPU, as excessive pressure may cause the packet to burst and damage internal components

Visual Reference: For a demonstration of using the expanding foam product, please check out the video linked below:

https://www.youtube.com/watch?v=LLNtoFXGKGM

To prevent damage to internal components during shipping, use the foam block packaging inside your PC case.

Please take a look at the photo below, outlining examples of how you can reuse the foam blocks in order to better protect the system on its way back to us! Our recommendation is to use the foam as bottom-centric support for the graphics card to prevent it from sagging while in transit.

Use bubble wrap: Wrap the entire PC ensuring all surfaces are covered.

If using a new box:

• Choose a double-walled corrugated box for maximum protection (please reach out to our staff for recommended dimensions)
• Line the bottom of the box with additional foam padding or bubble wrap
• Create a "nest" for the PC to sit in

Carefully place your bubble-wrapped PC into the shipping box:

• Center the PC: Place the bubble-wrapped PC in the center of the box, ensuring it does not touch any sides of the box.
• Proper orientation: Ensure the PC is oriented upright (as it would normally sit) for optimal protection during transit.
• Fill gaps: Fill all gaps around the bubble-wrapped PC with additional bubble wrap, or foam padding to prevent movement.
• Extra protection: Add extra padding to corners and edges for maximum protection against impacts during shipping.
• No movement: The PC should be snugly fit with padding - it should not be able to shift or move within the box.
  
  

Complete the packaging:

• Add a final layer of padding on top (2-3 inches minimum)
• Close the box and seal all seams with strong packing tape
• Apply strong tape across the top and bottom of the box for extra security
• Affix the Shipping label clearly on the top of the box
• Include all required shipping documentation