RMA (Return Merchandise Authorization)

Before packaging, ensure your PC is properly prepared:

• Back up your data: Remove or securely backup any personal data. We recommend performing a factory reset if possible.
• Remove external devices: Disconnect all cables, peripherals, and any external components (monitors, keyboards, mice, USB devices).
• Clean the exterior: Wipe down the case to remove dust and debris.
• Take photos: Document the condition of your PC before packaging for your records.

⚠️ Important: Your RMA will be rejected if ANY Biohazard is present. This includes but is not limited to bugs, blood, random liquids, or other foreign substances. Please ensure your system is clean and free of any biohazards before shipping.

Your system shipped with foam inserts that hold the graphics card and cooler in place. To put them back you need the top panel and the glass side panel off. Allow about 15 minutes.

1. Lift off the top panel. Grip the rear edge of the perforated top panel and lift straight up. It is held by clips, not screws, and will pop free. The radiator and fans stay attached to the case.
2. Remove the glass side panel. With the top off you can see three screws along the top edge of the glass. Undo them, tilt the top of the glass outward, then lift it up and away from the bottom rail. The diagram printed on the glass shows the same two steps.

⚠️ Tempered glass. Hold it with two hands, keep it away from the table edge, and lay it flat on a towel. Keep the three screws with it.

Do not unplug anything inside the case.

This is the most important step. The graphics card and the cooler tubes are what get damaged in transit when the blocks are left out.

1. Stand each block upright inside the case so it spans from the top fans down to the bottom fans.
2. Place one block on each side of the graphics card, so the card is braced from both sides and cannot flex.
3. Press them gently into place. The blocks should be snug.

⚠️ If you no longer have both foam blocks, please contact us before shipping. Do not substitute loose packing material, towels, or clothing inside the case.

1. Seat the bottom edge of the glass in the rail, tilt it upright against the case, and fit the three screws along the top edge. Finger tight plus a quarter turn is enough.
2. Set the top panel back on and press down until it clicks in.

With the glass back on you should be able to see both foam blocks through it, one either side of the graphics card.

Your case does not need an inner case box and it does not need a second outer box. The two moulded end caps go straight into the original carton.

1. Slide one cap over the front of the case and one over the rear. The cap with the small square notch goes on the rear, over the power supply and ports. Each cap should sit flush against the case, leaving the glass and perforated sides uncovered.
2. Stand the box on the floor and open it.
3. Lay the PC on its side with the glass panel facing DOWN and the perforated panel facing UP, then lower it in so the foam caps sit at the two ends of the box. It should not shift when you push on it.
4. Lay the flat foam pad across the top of the PC.
5. Put the power cable and any accessories in the small accessory box and tuck it into the gap at the side. Slip your paperwork under the pad where it will be seen first.

The full PC weighs 30 to 40 lb. Lift with a second person if you can.

Include in the box: the power cable, Wi-Fi antennas if your PC shipped with them, any adapters from the accessory box, and a note with your name, order number and RMA number. Do not include keyboard, mouse, monitor or display cables unless support asked for them.

Your system shipped with a foam key — pre-cut foam inserts moulded for this exact chassis. There is no expanding foam to activate, which makes repacking a lot simpler.

1. Open the side panel so you can reach the inside of the case.
2. Refit the foam key exactly as it came out. The lower insert supports the graphics card from underneath; the upper insert fills the space between the card and the top of the case.
3. Check the fit. The foam should sit flush and the graphics card should not be able to move or sag. Nothing should rattle if you gently tilt the case.
4. Close and secure the side panel.

Because your case has its own moulded foam solution, you do not need expanding foam and you do not need to bubble wrap the system.

⚠️ If you no longer have your foam key, please contact us before shipping. Do not substitute loose packing material, towels, or clothing inside the case.

If you purchased a system return kit or sourced your own expanding foam packets, you will need to activate the packets in order to properly fill in the gaps underneath the hood of your system to protect the internal components during transit.

⚠️ Safety First: Please make sure to wear safety glasses, and perform all steps on a firm, flat surface.

To activate and use the expanding foam packets, please follow these steps:

1. Set up the packet: Fully unfold the foam packet and lay it flat on a firm surface. Locate the activation zones at the bottom of the bag, commonly labeled as Component A and Component B.
2. Jumpstart the reaction: Firmly press the designated “Press Here” area on Component A until you feel or hear the internal seal release.
   Do not twist, squeeze, or aggressively manipulate the packet, as this may cause premature rupture and cause the foam to splatter over the internal components.
3. Combine the materials: Using steady pressure, alternate pressing between the A and B sections approximately 15–20 times to mix the contents. The packet will begin expanding shortly after activation, a "POP!" sound will be made as a result.
4. Position the foam packet: Immediately place the expanding packet inside the case, resting it above the graphics card with the activation areas oriented between the GPU and the power supply shroud.
   Close the tempered glass side panel to allow the foam to expand evenly within the enclosure.
   ⚠️ Important Safety Notes: During this step, the expanding foam will become very warm and release steam. Please do not attempt to "stuff" the expanding foam into the area below the GPU, as forcefully pressing the bag can cause it to implode and damage components inside of your system as a result.
5. Lastly: Let the system sit for at least 5 minutes with the glass side panel installed. If properly done, the expanding foam should have filled the area beneath the graphics card and wrapped around to the top of the card to provide a protective cushion all around.

Expansion precautions:

• The packet will become warm and may emit steam - this is completely normal
• Do not obstruct or touch the vented area of the bag
• Do not force the foam into tight gaps beneath the GPU, as excessive pressure may cause the packet to burst and damage internal components

Visual Reference: For a demonstration of using the expanding foam product, please check out the video linked below:

https://www.youtube.com/watch?v=LLNtoFXGKGM

Now repack the system into the packaging it arrived in. The photos below are for your case specifically, follow them in order.

Tip: click any photo to enlarge it.

Before you tape the box shut, do a final check:

• Orientation. The PC should be lying on its side with the glass panel facing down and the perforated panel facing up, exactly as in the photos above. Do not stand it upright.
• No movement. Give the box a gentle shake. If you can hear or feel anything shifting inside, add packing material until it stops.
• No pressure on the glass. Nothing should be pressing against the glass panel.

Then complete the packaging:

• Close the box and seal all seams with strong packing tape
• Apply strong tape across the top and bottom of the box for extra security
• Affix the shipping label clearly on the top of the box
• Include all required shipping documentation

Use bubble wrap: Wrap the entire PC ensuring all surfaces are covered.

Your case did not ship double boxed, so the bubble wrap is what protects the chassis from impacts against the outer box. Pay extra attention to the corners and to any glass panel.

Your system was not shipped double boxed, so you will need an outer shipping box.

• Choose a double-walled corrugated box for maximum protection (please reach out to our staff for recommended dimensions)
• Line the bottom of the box with additional foam padding or bubble wrap
• Create a "nest" for the PC to sit in

Your system shipped double boxed — the case box inside a larger outer shipping box. Please reuse both.

• Place the sealed case box inside the outer shipping box.
• Refit any corner blocks, foam spacers, or cardboard dividers that sat between the two boxes.
• The inner box should not slide around. Fill any gaps with packing material.

⚠️ If either box is damaged or missing, please contact us before shipping so we can advise on a replacement.

Carefully place your bubble-wrapped PC into the shipping box:

• Center the PC: Place the bubble-wrapped PC in the center of the box, ensuring it does not touch any sides of the box.
• Proper orientation: Ensure the PC is oriented upright (as it would normally sit) for optimal protection during transit.
• Fill gaps: Fill all gaps around the bubble-wrapped PC with additional bubble wrap, or foam padding to prevent movement.
• Extra protection: Add extra padding to corners and edges for maximum protection against impacts during shipping.
• No movement: The PC should be snugly fit with padding - it should not be able to shift or move within the box.

Before you tape the box shut, do a final check:

• Orientation. The system should sit the same way up as it did when it arrived. For most cases that is upright. If your case walkthrough above shows it lying on its side, follow the photos rather than standing it up.
• No movement. Give the box a gentle shake. If you can hear or feel anything shifting inside, add packing material until it stops.
• No pressure on the glass. Nothing should be pressing against the glass panel.

Complete the packaging:

• Add a final layer of padding on top (2-3 inches minimum)
• Close the box and seal all seams with strong packing tape
• Apply strong tape across the top and bottom of the box for extra security
• Affix the shipping label clearly on the top of the box
• Include all required shipping documentation