Frequently Asked Questions

We are a system integrator specializing in delivering premium gaming PCs to elevate your gaming experience. Using our industry expertise, we offer custom gaming PCs, prebuilt gaming PCs, and accessories to same amazing PC community that we came from!

Andromeda Insights started mid-2021, and we are proud to gain the current traction that we have here in 2025! We appreciate all of our supporters thus far, and can't wait to continually improve our offerings as time goes on. :).

Hours:

Monday - Friday: 9:00AM - 5:00PM PST

Weekends: Best Effort - We strive to respond as quickly as possible to any inquiries, so our response times may vary!

We may offer telephone support for remote troubleshooting to resolve technical issues on your system, but our phone support is not available for order / sales related inquiries. Please reach out via live chat or our Contact Us form and we'll be happy to assist :).

Yes! Each prebuilt system comes with Windows 11 Home preinstalled and activated, so your computer is ready to use right out of the box.

If you'd like a different software, please send us a message here.

Each prebuilt PC includes an accessory bag with a power cable, SATA cable, and WiFi/Bluetooth antennas. To set up, you'll only need the power cable and, if connecting via WiFi, the WiFi antennas.

All systems come with QC documentation covering what parts of the system our technicians validated during your system's time on the production floor.

Our inventory changes very often! We don't add exact models to the listing to avoid problems like micromanagement of PC listing descriptions. However, we always use components from reputable brands (especially the power supply, B tier on SPL list or higher is our minimum requirement).

For those needing complete transparency, please feel free to ask our live chat / fill out our contact form to ask more about what we are currently using for a certain system! Our amazing support folks will be more than happy to share what we have on hand.

We’re happy to accommodate order changes if they’re requested shortly after the order is placed! However, once your build moves into the assembly phase and beyond, we may no longer be able to make adjustments. If you need to make a change, please reach out to our customer care team as soon as possible and we’ll do our best to help.

In the event of an order cancellation, please see the following reasons below:

1. The billing address provided doesn't match the one associated with your credit card. Please verify that the addresses match and try placing the order again.

2. The billing address may not match the country in which the order was placed. If you're using a VPN, please disable it and attempt the order again.

3. The shipping address matches that of a freight forwarding company, and Andromeda Insights does not ship to such addresses. Update your shipping address and try placing the order again.

If you believe this cancellation was made in error, you may place a new order using a different payment method. We apologize for any inconvenience and appreciate your understanding as we take these serious precautions to better protect our customers.

For any additional questions, please send us a message via the Contact Us form below!

Our process is to authorize your payment when you place the order, then proceed with completing the final charge at the time of shipping. This is a standard practice for us, so there's no need for concern—your order is being processed as expected!

Depending on your financial institution the pending charge may disappear. However, if we have any trouble processing your payment at the time of shipment, we'll let you know.

For any additional questions, please send us a message via the Contact Us form below!

We offer two different types of expedited fulfillment services:

1. Expedited Build Profile
- All systems are eligible for a 3 to 5 day build time for an additional $99.99.

NOTE: Between October -> December, we will NOT be offering this service for prebuilt systems due to our higher build volume.

2. Expedited Shipping Profile
- Most orders are eligible for an expedited shipping profile. We offer 1-3 business day expedited transit, with varying cost based on your area zip code.

Please send us a message via the contact us form below for more information!

We offer a 30-day guarantee price match. If the system that you ordered is offered at a lowered price, you have a 30 day window from the point of delivery to request a refund for the difference.

To do so, please message us via the Contact Us form below!

All AI prebuilt computers and business solutions carry a 30-day return window starting on the date of delivery. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. We may also ask for the receipt/proof of purchase.

Please read our return policy in greater detail:
https://andromedainsights.com/pages/return-policy

Our standard build time varies, but you can expect your prebuilt PC to be shipped within 5-10 business days after placing the order. The most up-to-date build time will always be reflected in the website's header!

NOTE:
During the holiday season (Black Friday -> Christmas), our build time may be upwards of 7-14 business days to fulfill all orders.

Our standard shipping profile is 5-6 business days, but we do offer expedited shipping services at an additional cost, please send us a message with your zip code to receive a quote!

Currently, we fulfill orders within the 50 United States. Due to significantly higher shipping costs, import duties, and warranty implications, we do not ship to other countries at this time.

Andromeda Insights offers a 2-year hardware warranty, a lifetime labor warranty, and a lifetime service warranty on all systems purchased. For additional details, please review our AI Guarantee.

Our lifetime labor and service warranty covers any labor required for repairs or upgrades that we perform on your system. You’re welcome to send in your PC anytime for support, and you’ll only be responsible for any transit and non-covered parts if repairs or replacements are needed.

Please reach out to us via the live chat button (on the bottom right of the screen), or through our contact form here!

Once you located the antenna(s) from the accessories package, you'll have to screw them onto the brass connectors found on the rear end of the PC.

See the example below for guidance: